Contact Us

Who we are
Guardsman Industries Ltd is a provider of furniture insurance and furniture care and repair products and services. Our registered office is 25 Canada Square, Level 37, London E14 5LQ. Company no: 2360505.

We are authorised and regulated by the Financial Conduct Authority under registration number 311766.

Why we need your personal data
This privacy notice tells you what to expect when Guardsman collects personal information from you:

Furniture Protection Plan (FPP) Policy Holders
We collect your name, address, telephone number and email address in order to register and administer a Furniture Protection Plan that you have purchased through one of our retail partners. We process your data on a contractual basis; we cannot provide insurance cover for you if you do not provide this information.

We will use your personal data to inform you of future offers and similar products that we believe are of legitimate interest to you. You can object to the use of your data for direct marketing at any time via phone 01235 444700 or email marketingoptout@guardsman.co.uk.

We will share your data with our network of Safeclean franchisees so that they can let you know about their cleaning services that may be of interest to you. We will not provide your personal information to any other third parties for the purpose of direct marketing.
If you need to make a claim on your FPP, we may need to share your personal data with a Safeclean franchisee, or with an independent furniture technician so that they can arrange an appointment to come and assess or repair your furniture.
We might share your data with Marketing Services agencies in order to profile our customer database and better understand their needs.

We will share your name and address with our underwriters in order for them to investigate any claims made on your policy.

Customers who purchase a product or service online or over the phone
We collect your name, address, telephone number and email address to supply goods or services that have been requested by you. We process your data on a contractual basis; we cannot supply the required goods and services if you do not provide this information.

We will use your personal data to inform you of future offers and similar products that we believe are of legitimate interest to you. You can object to the use of your data for direct marketing at any time via phone 01235 444700 or email marketingoptout@guardsman.co.uk.

We will share your data with our network of Safeclean franchisees so that they can let you know about their cleaning services that may be of interest to you. We will not provide your personal information to any other third parties for the purpose of direct marketing.
We might share your data with Marketing Services agencies in order to profile our customer database and better understand their needs.

Visitors to our website
When someone visits www.guardsman.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Cookies, Web Beacons, and Other Internet Technologies
We, as well as certain third parties, including those that provide content and other functionality on our Services, may use cookies, web beacons and other similar technologies on our online Services and the information collected from such technologies.  By using our online Services, you are consenting to our use of cookies, web beacons, and other tracking technologies as described in this Privacy Policy.

Cookies
A cookie is a small file that may be stored on your computer or other device.  A cookie enables the entity that put the cookie on your device to recognize it across different websites, services, devices, and browsing sessions.
When you use a web browser to access the Services, you may configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent.  Click the “Help” menu of your browser to learn more about how to change your cookie preferences.  The operating system of your device may contain additional controls for cookies.   Please note that disabling cookies may affect your ability to access and use certain features of the Services.

Web Beacons
Web beacons and similar technologies are small bits of code, which are embedded in web pages, ads, and e-mail, that communicate with third parties.  We may use web beacons, for example, to count the number of users who have visited a particular web page, to deliver or communicate with cookies, and to understand usage patterns.  We also may include web beacons in e-mails to understand whether messages have been opened, acted on, or forwarded.  

Other Technologies
There are other local storage and Internet technologies, such as Local Shared Objects (also referred to as “Flash cookies”) and HTML5 local storage, that operate similarly to the cookies discussed above in that they are stored on your device and can be used to store certain information about your activities and preferences across different services and sessions.  Please note that these technologies are distinct from cookies, and you may not be able to control them using standard browser tools and settings.  For information about disabling or deleting information contained in Flash cookies, please visit the Flash website operated by Adobe.

How We Use These Technologies
Our online services use these technologies for the following general purposes:

People who contact us via social media
When using a social media platform you are bound by the platform provider’s Terms of Use and your data is controlled by them and covered by their privacy policy. We use a third party provider, Hootsuite to manage our social media interactions. They process your personal information on our behalf as a data processor. However, any content generated by you is collected and monitored by us. We only use social media as a communication tool, or as a promotional tool to offer competitions and prize draws. We do not store your personal details or content and we do not share them with any third parties.

Hootsuite’s privacy policy can be found here: https://hootsuite.com/legal/privacy#hootsuite-data

People who call us
When you call us we collect Calling Line Identification (CLI) information and calls may be recorded. We use this information to help improve our call handling efficiency and effectiveness.

People who email us
We use Transport Layer Security (TLS) to encrypt and protect email traffic in line with government security standards. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit.
We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.

Transfer of Data
We may collect, transfer, store and process your information outside of your country of residence, including to the United States.  Please note that other countries’ data protection and other laws may not be as comprehensive as those in your country.  In accordance with applicable law, we implement measures such as standard data protection clauses to ensure that any transferred personal information remains protected and secure.  

Collection of Information from Children
We do not knowingly collect personal information online from children as defined by local law.  If we learn that a child has provided us with personal information, we will delete it or otherwise comply with applicable law.

How long we keep it
We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years. We destroy your data 7 years following the expiry of your policy or the closure of a claim on your policy, whichever is later.

What are your rights?
You can request access to the personal data we hold for you at any time. You can also ask for us to transmit your data to another data controller.

If you believe the data we hold is incorrect you can request to have it corrected or deleted; if we dispute that the data is incorrect you can ask for its processing to be restricted until the dispute is resolved.

You can object to the use of your data for direct marketing at any time via phone 01235 444700 or email marketingoptout@guardsman.co.uk.

We will not use your data in automated decision-making.

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO): Telephone 0303 123 1113 or visit www.ico.org.uk

A. Important Legal Information

1. Welcome. We, together with our subsidiaries and affiliates, offer this website to you subject to the following terms and conditions ("Terms"). Your use of this website shall be your agreement to abide by each of the terms set forth below. If you do not agree with any of these terms, please do not use this website. If you have any questions about these terms, please contact us.

B. Intellectual Property Information

1. The materials on this website are Copyright 2014 by our company and all rights are reserved. Elements of this website (e.g., the design or layout of this website) are protected by trade dress, trademark, unfair competition and other laws and may not be reproduced, duplicated, copied, imitated, sold or otherwise exploited in whole or in part for any purpose that is not expressly permitted by us. No logo, graphic, sound or image from this website may be copied or retransmitted unless we have granted you express written permission. Please note that any products, processes or technologies described in these materials may be the subject of other intellectual property rights reserved by us and are not licensed hereunder.

2. You are hereby authorized to view, copy, print and distribute these materials subject to the following conditions:

2.1 The materials may be used (a) for use in the purchase and sale of products referred to at this website by prospective customers for the benefit of us as contemplated by or in accordance with this website; or (b) for informational, personal or non-commercial purposes only.

2.2 Any copy of these materials or any portion thereof must include our copyright notice.

Materials from this website may not be copied or posted on any network computer or broadcast in any media.

2.3 No modifications of any materials may be made outside or beyond these specific purposes.

2.4 We may revoke or modify any of the foregoing rights at any time.

3. Use of materials from this website for any other purpose is expressly prohibited. (U.S. Government Users — Use, duplication, or disclosure by the United States Government is subject to the restrictions set forth in DFARS 252.227-7013(c)(1)(ii) and FAR 52.227-19 and any other successor regulations that may be applicable.)

4. Certain trademarks and logos on this site are our trademarks or registered trademarks. Other product names mentioned herein may include the trademarks of their respective owners.

C. Disclaimer of Warranties

1. THE INFORMATION CONTAINED IN THIS WEBSITE IS PROVIDED TO YOU “AS IS,” FOR YOUR INFORMATIONAL PURPOSES ONLY, WITHOUT WARRANTY OF ANY KIND, AND WE DISCLAIM ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. This information could contain technical inaccuracies or typographical errors, and information will be changed, updated and deleted without notice. We may make improvements and/or changes in the products and/or the programs described in this material at any time. Moreover, the data on this website represent typical values for the products mentioned herein. Since application variables are a major factor in product performance, this information should serve only as a general guide. We assume no obligation or liability for use of this information. UNLESS WE AGREE OTHERWISE IN WRITING, WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, AND DISCLAIM ALL IMPLIED WARRANTIES INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE OR FREEDOM FROM PATENT INFRINGEMENT. WE WILL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES. Your only remedy for any product defect, nonconformity or performance issue is the replacement of the affected product, or a refund of its purchase price, at our option. Exception for EU citizens: IF YOU ARE RESIDENT IN THE EUROPEAN UNION, WE DO NOT EXCLUDE OR LIMIT OUR LIABILITY FOR DEATH OR PERSONAL INJURY RESULTING FROM NEGLIGENCE.

2. Additionally, we make no representations or warranties whatsoever about any other website that you may choose to access through this website. Links provided by us to such websites are provided solely for your convenience and should not be deemed to imply that we endorse those websites or any content therein. IN NO EVENT WILL WE BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, SPECIAL OR OTHER TYPES OF CONSEQUENTIAL DAMAGES FOR USE OF THIS WEBSITE OR ANY OTHER HYPERLINKED WEBSITE INCLUDING SPECIFICALLY, BUT NOT EXCLUSIVELY, ANY LOST PROFITS, BUSINESS INTERRUPTION OR LOSS OF DATA, EVEN IF WE ARE EXPRESSLY ADVISED ABOUT THE POSSIBILITY OF SUCH DAMAGES.

D. Product Availability and Pricing

1. The prices and availability of products on this website may change without notice to you at any time in our sole discretion. We shall have the right to refuse or cancel any orders placed for product listed at an incorrect price. We shall have the right to refuse or cancel any orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall promptly issue a credit to your credit card account in the amount of the charge. Unless we agree otherwise in writing, the Terms and Conditions of Sale shall govern all sales of products and services by us as “Seller.” With respect to sales by one of our subsidiaries in The Netherlands, the Uniform Terms and Conditions of Sale Netherlands shall govern all such sales of products and services.

E. Suppliers and Vendors

1. Unless we agree otherwise in writing, the Standard Purchase Terms and Conditions shall govern the purchase of all products and services by us as “Buyer.”

F. Submitting your Information

1. Please see our privacy policy for general information. We DO NOT want to receive confidential or proprietary information from you through our website. Any information or materials that we receive through our website, other than your personally identifiable information, as explained in our privacy policy, will be deemed to be NON-CONFIDENTIAL. By transmitting to us information or materials via this website or otherwise through electronic means, you grant to us an unrestricted, irrevocable license to use, reproduce, display, modify, perform, transmit and distribute such information or materials, and you also agree that we are free to use the information or materials, including any ideas, know-how, concepts or techniques contained therein free of charge for any purpose whatsoever.

G. Intellectual Property Rights of Others

1. We respect the intellectual property rights of others and request that our visitors do the same. If you think your work or trademark has been used in a manner that may constitute copyright or trademark infringement, you may notify our agent, who can be reached at:

Copyright and Trademark Counsel

901 Third Avenue South, Minneapolis, MN 55402

1.800.825.7727

1.612.486.7979

trademarks@valspar.com

2. Please include all of the following in your notification:

2.1. A physical or electronic signature of the person authorized to act on behalf of the owner of an exclusive copyright or trademark that is allegedly infringed;

2.2. A description of the work or trademark you claim has been infringed;

2.3. A description of where the material you claim is infringing is located on the site, including a URL to the page containing the material;

2.4. Your address, telephone number, email address and all other information reasonably sufficient to permit us to contact you;

2.5. A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright or trademark owner, its agent or the law